Privacy Policy
Introduction
At AI Real Estate Solutions, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, use our services, or communicate with us (including via mobile/SMS). We follow applicable privacy laws and regulations – including U.S. laws like the California Consumer Privacy Act (CCPA) and the Telephone Consumer Protection Act (TCPA), and international laws such as the EU General Data Protection Regulation (GDPR) where relevant – to help ensure your information is handled lawfully.
Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services. We may update this policy from time to time (see the Policy Updates section below), so we encourage you to review it periodically.
Scope of This Policy
This Privacy Policy applies to personal information collected through our digital services – including our website, mobile applications, emails, and SMS/text message interactions – as well as any other online interactions you have with AI Real Estate Solutions. It does not apply to information collected offline or on third-party websites or services that we do not control. We are not responsible for the privacy practices of any third-party sites or services that may be linked to our website.
Our services are intended for use by adults. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on this site. If we become aware of having collected personal data from a child under 13, we will promptly delete it.
Information We Collect
We may collect the following types of personal information:
Direct Information: Information you provide to us directly. For example, when you fill out a form, request an offer, contact us, or use our services, you may give us personal details such as your name, email address, phone number, mailing address, and any other information you choose to provide (e.g. details about a property you wish to sell or inquiries you have).
Automatic Information: Information collected automatically as you interact with our website or emails. We use cookies and similar tracking technologies to gather technical data such as your IP address, browser type, device type, operating system, referring URLs, pages you viewed, how long you spent on our site, and the dates/times of your visits. We may also collect device identifiers and approximate location information (e.g. city or region) based on your IP or device settings. This data helps us understand how our site is used and improve user experience.
Third-Party Information: Information we receive from third parties. For example, if you interact with our content on social media platforms or choose to log in via a third-party account, we may receive information such as your social media username, profile information, or content you made public on those platforms. We might also receive contact information from business partners or referral sources with your consent. Any information from third parties will be treated in accordance with this Privacy Policy and any additional restrictions imposed by the source.
How We Use Your Information
We use your personal information to:
Providing Services: To operate our business and provide you with the services or information you request. For example, we use your information to evaluate and make offers on properties, to facilitate transactions, and to respond to your inquiries or customer service requests.
Communication: To communicate with you about your account, requests, or transactions. This includes sending confirmations, updates, or responding to questions you send us. We may also send you important administrative messages, such as changes to our terms or policies or other notices.
Marketing and Promotions: To send you newsletters, offers, or other marketing communications about our services that we believe may interest you, but only if you have given consent to receive such messages. You can opt out of marketing communications at any time (see Your Rights and Choices below).
Personalization and Analytics: To personalize your experience on our website and tailor the content and ads you see. We may analyze usage patterns and user demographics to improve our website, services, and marketing. This helps us understand what features are most used and improve our offerings.
Legal and Compliance: To comply with legal obligations and protect our rights. For example, we may use your information to meet record-keeping requirements, to enforce our agreements (such as our Terms of Use), to detect or prevent fraud and abuse, or to protect the safety and property of our company, our users, or others.
Other Disclosed Purposes: We may use your information for any other purpose that we disclose to you at the time you provide the information or otherwise with your consent. We will not use your data in ways that are incompatible with the purposes described to you.
Legal Basis for Processing Your Information
When required by applicable law (such as the GDPR for individuals in the European Economic Area or UK), we ensure that we have a valid legal basis to process your personal data. Depending on the context, our processing may rely on one of the following legal grounds:
Consent: We process personal information if you have given us your consent to do so for a specific purpose. For example, when you consent to receive marketing emails or SMS alerts, we rely on your consent to send those. You have the right to withdraw your consent at any time (which will not affect the lawfulness of processing done before your withdrawal).
Contractual Necessity: We process data as needed to perform a contract with you or to take steps at your request before entering into a contract. For instance, when you request an offer or use our services, we must process your personal information to fulfill our obligations and provide you with the requested service.
Legitimate Interests: We may process information for our legitimate business interests – for example, to improve our services, secure our platform, or communicate with you about relevant products or services. We will only rely on this basis after considering your interests and rights, ensuring that our legitimate interests do not override your privacy rights.
Legal Obligation: We process personal data when it is necessary for compliance with a legal obligation to which we are subject. For example, we may retain transaction records to meet tax or accounting laws, or disclose information if required by a lawful subpoena or government request.
Disclosure of Your Information
We do not disclose your personal information to third parties except as described in this policy or with your permission. In the normal course of business, we may share personal data in the following ways and with these types of parties:
Service Providers and Affiliates: We share information with trusted third-party service providers and affiliates who perform services on our behalf. This includes, for example, companies that provide website hosting, data storage, payment processing, analytics, marketing support, or communication delivery (such as email or text message delivery services). These parties are given access to information only as needed to perform their functions for us and are contractually obligated to protect it and use it only for our purposes, consistent with this Privacy Policy.
Business Partners (with Consent): With your consent, we may share your information with select business partners or real estate affiliates. For example, if you explicitly opt-in to receive information or offers from a partner, we may share your contact details with them. We will not share your personal information with third parties for their own marketing purposes without your consent.
Legal Requirements and Protection: We may disclose information about you if required to do so by law or legal process, or if we have a good-faith belief that such disclosure is reasonably necessary to comply with legal obligations. This includes sharing information in response to lawful requests by public authorities (such as subpoenas, court orders, or government regulations), or to enforce our agreements and policies. We may also disclose data if necessary to investigate, prevent, or take action regarding suspected illegal activities, fraud, or to protect the rights, property, and safety of AI Real Estate Solutions, our employees, our users, or others.
Business Transfers: If we undergo a business transaction such as a merger, acquisition, restructuring, or sale of some or all of our assets, your personal information may be disclosed to the prospective or actual purchasers or transferred as part of that transaction. In such cases, we will ensure that the recipient of the data commits to protect it in a manner consistent with this Privacy Policy. You will be notified via a prominent notice on our site or by email of any change in ownership or uses of your personal information, as well as any choices you may have regarding that information.
No Selling of Personal Information: We do not sell or rent your personal information to third parties for their own use. In addition, we do not share your personal information with third parties for their independent direct marketing or advertising purposes without your consent. (For California residents: in the past 12 months, we have not sold personal information as “sell” is defined under the CCPA.)
SMS & Mobile Data Privacy
We take your privacy seriously when it comes to mobile communications. If you provide your mobile phone number and opt in to receive SMS (text) messages from us, we will collect and use that information only for the specific purposes you agreed to. This typically includes sending you updates, alerts, property offers, or other service-related or promotional messages only if you have consented to receive them. All SMS communications from us will comply with applicable laws such as the Telephone Consumer Protection Act (TCPA).
When you opt in to our SMS program, you consent to receive text messages at the number you provided. Message frequency may vary, and message/data rates may apply as per your carrier’s plan. You can opt out of receiving further text messages at any time. To stop receiving SMS messages, simply reply “STOP” to any message you receive from us, or contact us using the information in the Contact Us section below and request to unsubscribe. Upon receiving an opt-out request, we will promptly remove your number from our SMS marketing list (though we may send a one-time confirmation of your opt-out).
We do not share, sell, rent, or disclose mobile opt-in data to third parties. This means that any phone number and consent information you provide for texting will be kept private and will not be disclosed or sold for marketing or other independent use by any third party. We may use a third-party service provider to send our text messages, but that provider is only allowed to use your number to send our communications and not for any other purpose.
International Transfers
AI Real Estate Solutions is based in the United States, and the information we collect is generally processed and stored on servers located in the U.S. If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to, stored, or processed in the U.S. or other jurisdictions where our service providers are located. These countries may have data protection laws that are different from those in your country of residence.
Whenever we transfer your personal information internationally, we will take appropriate measures to ensure it remains protected in accordance with this Privacy Policy and applicable law. This includes implementing standard contractual data protection clauses approved by relevant regulators, or relying on other lawful transfer mechanisms, to safeguard personal data transferred from regions like the European Economic Area or United Kingdom to the United States or elsewhere. By using our services or providing us with your information, you acknowledge any such transfer, processing, and storage of your information outside your country of residence.
Your Choices and Rights
You have certain rights and choices regarding your personal information. These rights may vary depending on the laws that apply to you (for example, different rights apply if you are a resident of California or the European Union). We are committed to honoring applicable rights, which may include:
Right to Access: You have the right to request confirmation of whether we hold personal information about you, and to access or receive a copy of the specific pieces of personal information we maintain about you.
Right to Correction: You have the right to request that we correct or update any inaccurate or incomplete personal information we have on file about you. We strive to keep your data accurate, and will make corrections promptly upon verification of the new information.
Right to Deletion: You have the right to request that we delete your personal information. Upon request, we will erase your information, provided that we do not need to retain it for legitimate business or legal purposes (for example, to complete a transaction you initiated, to comply with a legal obligation, or if the data is part of an active investigation).
Right to Data Portability: In certain cases, you may have the right to obtain a portable copy of personal data you have provided to us, in a structured, commonly used, machine-readable format, and to transmit it to another controller where technically feasible.
Right to Withdraw Consent: If we are processing your personal information based on your consent (for example, you consented to receive marketing emails or SMS), you have the right to withdraw that consent at any time. This will apply going forward, and we will stop the specific processing that was based on consent (note that it will not affect processing already done).
Right to Opt-Out of Marketing: You can opt out of receiving promotional emails or texts from us. For emails, you can click the "unsubscribe" link in any marketing email we send. For text messages, reply "STOP" as described in the SMS & Mobile Data Privacy section. You can also contact us directly to adjust your communication preferences.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. If you choose to exercise any of the rights above, we will continue to treat you fairly and provide our services at the same level of quality. (For California residents: this means, for example, we will not deny you goods or services or charge different prices just because you exercised your privacy rights.)
Exercising Your Rights: To exercise any of your applicable privacy rights or to make inquiries about your information, please contact us using the details provided in the Contact Us section. We may need to verify your identity before fulfilling certain requests (for example, by asking you to provide information associated with your account or recent interactions with us) to protect against unauthorized access to your data. We will respond to your request within the timeframe required by law (for example, within 30-45 days as mandated by GDPR or CCPA, with the possibility of a reasonable extension if necessary). If we cannot fulfill your request for a specific legal reason, we will inform you of that reason (along with any additional information required by law).
In addition to the above, if you are a California resident, you may designate an authorized agent to make certain requests on your behalf. If you are located in the European Economic Area or another region with data protection authorities, you also have the right to lodge a complaint with a competent supervisory authority if you believe our processing of your personal data violates applicable law. We encourage you to contact us first, and we will do our best to address any concerns.
Cookies and Tracking
Cookies and Similar Technologies: We use cookies, web beacons, pixels, and other tracking technologies (“cookies”) to collect Automatic Information (as described above) and to enhance your experience on our site. Cookies are small text files that websites send to your device to recognize your browser or store information. They serve many functions, like enabling certain site features, remembering your preferences, and helping us understand how visitors use our site.
We may use the following types of cookies on our website:
Essential Cookies: These cookies are necessary for our website to function properly. They allow you to navigate the site and use basic features. Without these, some parts of our site would not work.
Analytics and Performance Cookies: These cookies collect information about how visitors use our website (for example, which pages are viewed most often or if users get error messages on certain pages). We use this information to improve how our website works and understand user interests. For instance, we use third-party analytics tools like Google Analytics that set their own cookies to collect information on our behalf about your interactions with our site.
Functional Cookies: These cookies allow our site to remember choices you make (such as your language or region) and provide enhanced, more personalized features. They may also be used to provide services you have asked for, like leaving a comment or filling out a form.
Advertising/Targeting Cookies: We currently do not display third-party ads on our website, but if we ever do, these cookies would be used to deliver relevant advertisements and track ad campaign performance. In some cases, we may use cookies from social media or advertising partners (like Google or Facebook) to help with marketing our services on other platforms. These cookies can remember that you visited our site and may show you related ads on other sites. Any such cookies are set by the third-party providers and governed by their own privacy policies.
Third-Party Tracking: Some third-party service providers (like analytics or social media companies) may use cookies or similar technologies to collect information about your online activities over time and across different websites when you use our site. For example, if we have embedded content or plugins from social networks (like a Facebook “share” button), those networks might set cookies. We do not control the data collection practices of these third parties. However, you can often opt out of data collection by these third parties by adjusting your browser settings or via mechanisms provided by those third parties (for example, Google Analytics offers an opt-out browser add-on, and companies involved in online advertising may be members of the Network Advertising Initiative or Digital Advertising Alliance, which offer simple opt-out tools).
Your Choices for Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You may also remove or block cookies using your browser settings. However, please note that disabling cookies may affect the functionality of our site – for instance, some features might not work as intended if cookies are turned off. For information on how to manage or delete cookies, refer to your browser’s or device’s settings and help documentation.
“Do Not Track” Signals: Some browsers and devices offer a “Do Not Track” (DNT) feature that lets you tell websites you do not want to be tracked across different sites. Currently, there is no consistent industry standard for recognizing or honoring DNT signals. As a result, our website does not respond to Do Not Track signals or headers at this time. We will continue to monitor developments around DNT browser technology and may re-evaluate our approach if a standard emerges.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including to provide you with services, or for other legitimate purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.
The specific retention periods for personal data vary depending on the nature of the data and the reasons we collected it. For example, contact information and inquiry details will be kept for as long as we have an ongoing legitimate business need to serve you or respond to your request. If you become a customer (for instance, you sell a property to us or engage in a transaction), we will retain your information for the duration of our relationship and for a reasonable period thereafter as required for business records and legal compliance (such as tax and accounting rules). We may also retain backup copies of your data for a short period of time for system integrity or security purposes.
When we no longer have a legitimate need to keep your personal information, we will either delete it, anonymize it (so that it can no longer be associated with you), or, if deletion or anonymization is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Data Security
We implement reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures include using encryption where appropriate, firewalls and intrusion detection systems, access controls to restrict who can access personal data, and secure socket layer (SSL) technology to encrypt data transmitted on our site. We also require our employees and any third-party service providers to adhere to strict standards of security and confidentiality.
Despite our efforts, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We strive to protect your personal data, but we cannot guarantee absolute security. You share and transmit information to us at your own risk. In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by law.
To help protect your own information, we encourage you to use strong passwords, guard your account information, and log out of websites after your sessions, especially when using a shared or public computer. If you believe your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately using the information below.
Policy Updates
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. When we make changes, we will revise the "Effective Date" at the top of this policy. If we make any material changes to how we collect, use, or share your personal information, we will take reasonable steps to notify you. This may include posting a prominent notice of the updated Privacy Policy on our website and/or contacting you via the email address we have on file (if you have provided one).
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our website or services after any update to this Privacy Policy will constitute your acceptance of the changes. If you do not agree to the modified terms, you should discontinue use of our services and inform us of your preferences.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please do not hesitate to contact us. We are here to help and will respond as promptly as possible.
You can reach us through any of the following methods:
Email: [email protected]
Phone: (904) 606-9239
Mail: 6701 Democracy Blvd, MD 20817, Bethesda MD 20817
Thank you for trusting AI Real Estate Solutions with your personal information.
Privacy Policy | Copyright © AI REAL ESTATE SOLUTIONS, All rights reserved.
AIRES Homes is dedicated to delivering quick and effective solutions for homeowners across all 50 states who need to sell their properties swiftly. As seasoned investors, we provide competitive cash offers and ensure a fast transaction process. Our goal is to assist you in selling your troublesome properties efficiently, no matter where you are located.
6701 Democracy Blvd, Bethesda, MD 20817